Communication Skills, Emotional Intelligence and
Critical Incident
De-escalation Training
Communication Skills,
Emotional Intelligence and
Critical Incident
De-escalation Training
“Sticks and stones will break my bones, but names will never harm me.” - (Adage 1862)
Words can have a painful and destructive effect on your team, and as an employer, it is beneficial for you to provide your staff with the tools and communication skills to diffuse situations before they arise. Ideal for giving new team leaders effective strategies to resolving conflict situations, thereby promoting respectful workplace environments.
Tactical Edge Training and Consulting will provide tailor made communication training to your organization to help your staff understand human nature and its response to crisis. Knowing why we do what we do can prevent escalation of difficult situations that often can be resolved in the first instance.
Another component of this training focuses on Emotional Intelligence as the key to empathetic de-escalation and use of emotional regulation in a conflict situations.
